1. Introduction

Dataraq AI Technologies FZ-LLC (“Dataraq”, “we”, “us”, or “our”), located at Compass, Al Hamra, Ras Al Khaimah, UAE, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dataraq.com and use our platform services.

2. Information We Collect

We collect information that you provide directly to us, including:

Name, email address, and company information when you create an account or contact us
Billing and payment information when you subscribe to our services
Technical information about your infrastructure when you connect cloud providers
Usage data and analytics about how you interact with our platform
Communications you send to us, including support requests

3. How We Use Your Information

To provide, maintain, and improve our platform and services
To process transactions and send related information
To send technical notices, updates, security alerts, and administrative messages
To respond to your comments, questions, and customer service requests
To monitor and analyze trends, usage, and activities
To detect, investigate, and prevent security incidents

4. Data Sovereignty

For customers using our managed services, your operational data (cloud configurations, AI model interactions, workflow data) remains within your chosen infrastructure and jurisdiction. We do not access, process, or store your operational data on our systems unless explicitly authorized for support purposes.

5. Data Security

We implement industry-standard security measures including TLS 1.3 encryption in transit, AES-256 encryption at rest, SOC 2 Type II readiness, regular penetration testing, and strict access controls with audit logging.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. You may also object to processing or request restriction. To exercise these rights, contact us at [email protected].

7. Contact Us

If you have questions about this Privacy Policy, please contact us at:
Email: [email protected]
Address: Compass, Al Hamra, Ras Al Khaimah, UAE